Product description

Is the wireless charger compatible with Android phones and can a phone case affect charging?

This wireless charger is designed exclusively for iPhones that support magnetic wireless charging, starting with iPhone 12 and later models. Cases over 2.5 mm thick or that are non-magnetic may reduce charging efficiency and are not recommended.

Is there a recommended adapter to use with the product for wireless charging?

For optimal charging, an original 40W Power Delivery adapter is included with our product. If using a third-party adapter, we recommend selecting one that supports an output of 36W or higher with the PD protocol to ensure adequate charging speed.

Is the product safe to use when it gets warm/hot?

It's normal for wireless charging to warm up slightly, especially during intensive use, such as long gaming or streaming sessions. However, it complies with international safety standards, including EN 62368-1 and IEC 62368-1, ensuring safe usage.

Which devices are compatible with this wireless charger?

This wireless charger is not compatible with Android phones or smartwatches.It supports iPhone 12–16 series (excluding iPhone 16e), Apple Watch, and AirPods. For AirPods,a wireless charging case is required,as not all cases support wireless charging.

The charger lifts when I try to remove my phone. How can I prevent this?

To prevent the charger from moving when removing your phone, please use the phone removal technique provided in the guide that accompanies your wireless charger.

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